Customer Support

Have a question or need assistance? We're here to help! Our dedicated support team is ready to provide you with the best customer service experience. Whether you have inquiries about our products, need help with an order, or want to explore personalised gift ideas, we've got you covered. Reach out to us and let us make your shopping experience exceptional.

Contact Us

Have a specific request or query in mind? Fill out the form below, and our team will promptly address your needs. Your satisfaction is our top priority.

Live Chat with Us

Connect with our support team in real-time. Whether it's a quick question or detailed assistance, we're here to chat and ensure that you have a delightful shopping journey.

FAQ

Frequently Asked Questions

What makes Precious Gifts unique compared to other gift shops?

At Precious Gifts, we pride ourselves on offering a curated selection of unique, handcrafted, and personalised gift items that are perfect for any occasion. We also offer customisation options, allowing our customers to add a personal touch to their gifts. Additionally, our commitment to exceptional customer service means that we go above and beyond to assist our customers in finding the perfect gift.
How do I submit photos for custom images at Precious Gifts

At Precious Gifts, we offer the option to create custom images on various products such as mugs, coasters, keyrings, photo slates, cushions. To submit your photos, simply place your order on the website and then email your image/s across to preciousgifts.online@yahoo.com when your send the email across please include your order number. If you have any further questions or need assistance, feel free to contact our customer service team for personalised support.
How long does delivery take?

At Precious Gifts, we strive to ensure timely delivery of all our products. Our standard shipping time takes an estimated 3-5 business days for delivery. Please note that personalised or custom-made items may require additional processing time. Processing time is 1-2 working days, however during busy times of year this may increase. Once your order has been shipped, you will receive a dispatched email. Our team works diligently to fulfill and ship orders promptly, ensuring that your precious gifts are delivered in a timely manner.
Who do you ship with?

All orders are posted through Royal Mail,
Do you accept custom orders?

Yes we do custom orders, please get in contact with customer services or email preciousgifts.online@yahoo.com and we will be happy to assist.